Knowledge base
Charges & refunds
Manage customer payments
Payment methods and fees
This guide explains the payment methods available on the platform, how fees are calculated, and who pays them.
This guide explains the payment methods available on the platform, how fees are calculated, and who pays them.
16 Aug 2026
Allow customers to refund their orders and tickets
Self-service refunds let your customers request refunds directly from their orders page
Self-service refunds let your customers request refunds directly from their orders page
20 May 2026
Requesting a refund or cancelling your ticket
This guide explains how to request a refund and what to expect
This guide explains how to request a refund and what to expect
20 May 2026
Getting paid. How do I access funds from my events
You can withdraw funds both before and after your event
You can withdraw funds both before and after your event
30 Apr 2025